FAQs

FAQs – Frequently Asked Questions

1. How long does delivery take?
   Orders are usually delivered within 3–5 business days after shipping, depending on your location.

2. What are the shipping charges?
   We charge a flat shipping fee of Rs. 300 on all orders across Pakistan.

3. Can I return my order?
   Yes, you can request a return within 3 days of receiving your order if the item is unused and in its original packaging.

4. Are there any return charges?
   Yes, a flat return charge of Rs. 300 applies to all returns.

5. What should I do if I receive a damaged or wrong item?
   Please contact us within 24 hours of receiving the product and share clear photos or videos so we can assist you.

6. What payment methods do you accept?
   We currently offer Cash on Delivery (COD) for orders across Pakistan.

7. How can I contact you?
   You can reach us through the following:

Phone / WhatsApp: +92 330 0260786
Email: urbantourisms@gmail.com